“We have arrived at a refined operating model” – Tim Hortons UK & Ireland Chief Commercial Officer, Kevin Hydes

Having arrived in the UK in 2017, Canadian coffee chain Tim Hortons is ramping up expansion with a new franchise model and expects to open around 25 stores a year. Chief Commercial Officer Kevin Hydes speaks to World Coffee Portal about the iconic brand’s key achievements in the UK so far, the burgeoning drive-thru coffee market and why the time is right for rapid growth