Robots or relationships? Ask an Aussie café

Australia’s world-renowned coffee shops know the benefits that automation can bring –  but they are also acutely aware of its costs, says Richard Hinson, CEO, Minor DKL Food Group

Globally, café automation is accelerating – from robotic arms pouring lattes in Asia to mobile ordering platforms that define the US market. This shift prompts the question: are Australian cafés that aren’t following the automation curve getting left behind?