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Making customisation scalable in coffee shop operations

Thanks to precision technologies, you can enjoy barista-level results in every cup, with optimal extraction, temperature, and foam quality

Photo: Franke

Thanks to precision technologies, you can enjoy barista-level results in every cup, with optimal extraction, temperature, and foam quality

For coffee shop operators, growth increasingly depends on offering personalised beverages while maintaining speed and consistency. Yet as menus expand, customisation often introduces operational complexity – slowing service, increasing training requirements and making it harder to deliver consistent in-cup quality across shifts.

Many businesses respond by limiting menu complexity or relying heavily on staff expertise. However, this can restrict sales potential, as customers now expect tailored drinks as part of their everyday coffee experience.

Franke Coffee Systems addresses this with the New A Line, where the FrankeOS user interface plays a central role in translating complex beverage programmes into intuitive, guided workflows. Drinks, recipes and options are structured visually, allowing staff to navigate even extensive menus with minimal training and reducing the risk of errors during peak periods.

This approach enables operators to offer a broad and customisable menu without compromising speed or consistency. iQFlow intelligent extraction technology, now a standard feature, and the New FoamMaster milk system ensure that each beverage is executed precisely, independent of staff experience.

At the same time, the platform supports operational scalability. Up to three grinders and two powder hoppers enable a wide range of beverages, while IndividualMilk keeps dairy and plant-based options separate to maintain taste integrity.

By combining intuitive UI design with automated beverage execution, the New A Line turns customisation into a structured, repeatable process – helping coffee shops increase cup sales, protect margins and deliver a consistent customer experience at scale.

Recognised with the iF DESIGN AWARD 2026 in Product Design, the platform brings together digital interaction, performance and premium design in one integrated solution.

Find out more: aline.franke.coffee

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