Episode 28: Hospitality: The new normal for recruiting talent

The hospitality industry is experiencing one of the biggest staffing shortages in living memory. We first covered the scale of the challenges faced by hospitality businesses in a July 2021 episode. Today, we’re returning to the topic to explore the solutions independent operators are trialling to attract and retain staff in the current climate.

In this episode, we speak to small business owners from the UK and Europe and a tech-based recruitment start-up to hear how they are tackling this issue.

Peter Dore-Smith, Founder of London’s iconic café brand Kaffeine, outlines his framework for hiring talent and ensuring staff are able to enjoy a good work life balance.

Marian Plajdicko, Owner of Berlin-based Happy Baristas, shares how he’s pivoted his recruitment strategy and new approaches for targeting potential employees.

Shelagh Ryan and Jo Mason, Co-founder and Operational Director, Lantana, discuss the new normal and improving working conditions for hospitality staff.

Karina Coen, Managing Director of Hospitality Operations at Stint, shares how her start-up company is helping hospitality businesses address staffing pain points and nurture their core team of skilled workers.

Read more from Peter Dore-Smith's blog 'Kaffeine Alumni: 12 Years of Legends' here.

Credits music: "Summer Blue" by Iris Lune for the Coffee Music Project

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