After successfully emerging from the challenges of the pandemic and now trading above pre-Covid levels around the world, UK-based Caffè Nero Group is forging ahead with a focus on premium coffee experiences across its international store portfolio, e-commerce channels and retail partnerships. The group’s CEO Gerry Ford speaks to World Coffee Portal about why quality is Caffè Nero’s greatest asset during the cost-of-living crisis, embracing new opportunities and why the brand will always maintain its independent coffee house ethos
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