Episode 74: Nurturing hospitality's greatest asset
On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.
In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.
In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee
, Brooke Gray, Director of People, Equator Coffees
and Henry Ayers, Co-founder, The Gentlemen Baristas
, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.
Credits music: "3 Lies" by Alessia Piermarini
in collaboration with The Coffee Music Project
and SEB Collective
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