| 35 mins

Episode 77: The UK's hospitality staffing crisis

On the podcast today, we're continuing our exploration of talent management and finding out how Brexit, the pandemic and the cost-of-living crisis has impacted hospitality staffing in the UK.

We speak with Mark McCulloch, marketing guru and Founder of Hospitality Rising to hear how the organisation's multi-layered media campaign is changing the perception of hospitality as a viable career.

We also speak with Jakob Gundersen, Head of UK Operations, Joe & the Juice, and Max Dubiel, Founder, Redemption Roasters to explore how UK operators are finding solutions to the staffing crisis and why developing internally and hiring from often overlooked communities is key to building a talented workforce.

Credits music: "Sun and Rain" by The Grove in association with The Coffee Music Project and SEB Collective

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Mark McCulloch

Mark McCulloch

Founder, Hospitality Rising

Mark McCullochis the founder and campaign director for Hospitality Rising and is one of the leading Food, Drink and Hospitality brand and marketing minds in the world. McCulloch has over 20 years Brand, Marketing, Digital and Social Media experience holding senior positions at YO! Sushi and Pret A Manger. 

Jakob Gunderson

Jakob Gunderson

Head of Operational Planning, JOE & THE JUICE

Jakob Nesje Gundersen is the Head of Operational Planning at JOE & THE JUICE UK – a Danish café brand operating over 350 stores in North America and Europe. Based in London, Gundersen has been with the company for over ten years and oversees the UK operations planning and strategy.

Max Dubiel

Max Dubiel

Co-founder, Redemption Roasters

Redemption Roasters partnered with the Ministry of Justice to launch an industrial-scale coffee roastery and barista academy behind bars. Redemption Roasters now runs a roastery at HMP The Mount, 10 coffee shops in Central London, has over 200 wholesale clients and runs 5 in-custody barista academies.

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