John Lewis’ latest café investment shows the growing importance of coffee and hospitality for traditional retailers

The British department store giant is doubling down on its winning retail hospitality formula with a new coffee shop and restaurant concept

In May 2025, British department store chain John Lewis announced plans to expand its in-store café and restaurant footprint amid a spike in hospitality sales. Twelve months later, following a multi-million-pound investment in its in-store dining offer, the premium retail group has unveiled a new own-brand café and restaurant concept, Platter John Lewis.