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Starbucks pilots AI virtual assistant at 35 US stores

Photo credit: Starbucks

Microsoft’s Green Dot Assist AI technology is designed to improve speed of service by reducing in-store bottlenecks for baristas, and will further rolled out across the US and Canada later this year 

Starbucks is piloting an artificial intelligence (AI)-powered virtual assistant at 35 stores across the US to speed up in-store service and support a wider to goal to improve customer experience.

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