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How technology is changing the business of coffee

Photo credit: Nathan Dumlao

From automation to app-based ordering and back-of-house efficiency software, Tobias Pearce explores new technologies changing the face of coffee shop interactions 

The way coffee is consumed around the world is changing. According to the National Restaurant Association, more than 50% of US coffee businesses dedicated more resources to consumer-facing technology during the pandemic, including app ordering, mobile payments and delivery services. 

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