How hospitality businesses can attract and retain top talent

In the post-pandemic world, staff recruitment and retention have become severe long-term challenges for hospitality businesses of all sizes. Tobias Pearce explores what’s behind the exodus of skilled staff, how operators can attune hiring strategies to attract top talent – and foster positive work environments to persuade them to stay 

The whir of the grinder, the whoosh of the steamer, the clink of cups and the hubbub of conversation – there is nothing quite like the frenetic energy of a café, bar or restaurant in full swing. Baristas, bartenders, chefs, waiters and support staff – it takes an army of skilled people to deliver the hospitality experiences we cherish, and even the most meticulously devised proposition can only ever be as good as the team executing it.