12 May 2023 | 37 mins

Episode 66: The Little Local: How to develop a loyal neighbourhood following

On the podcast today, we're speaking with three successful independent London operators to uncover the secrets to a thriving neighbourhood cafe and the role coffee shops play within the local community.

In conversations with Peter Dore-Smith, Founder Kaffeine, Kim Hargreaves, Founder and Managing Director, Boki Coffee, and Dani Reid and Agnes Potter, Co-founders, Potter & Reid, we discuss how to build a loyal local following, foster meaningful interactions between customers and staff, and find out why these entrepreneurs have chosen not to rapidly scale their business.

Credits music: "Goddess" by MJ Ultra in collaboration with The Coffee Music Project and SEB Collective

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Guests

Peter Dore-Smith

Founder and Director, Kaffeine

Peter Dore-Smith founded London’s iconic independent café brand, Kaffeine, in 2009 in Fitzrovia and opened a second location in 2015. Dore-Smith is a seasoned hospitality professional and has over 30 years’ experience across café operations, management, F&B, training and development, staffing and recruitment.

Kim Hargreaves

Founder and Managing Director, Boki Coffee

Kim Hargreaves is the Founder and Managing Director of Boki Coffee, a London coffee shop concept founded in 2015. Boki’s first site was a hotel lobby pop up in West London before opening a standalone store in Covent Garden. Boki now operate a site in Wembley Park and another in a shared working space in Algate.

Agnes Potter and Dani Reid

Founders, Potter & Reid

Dani Reid and Agnes Potter met 12 years ago while working at the iconic Allpress launch location on Redchurch Street, East London. They opened Potter & Reid in Spitalfields Market during the pandemic, bringing together Reid’s sales and barista training skills, and Potter’s HR and management experience.