| 21 mins
Episode 88: Operational metrics - with Andrew Purcell, Always Bright Group
In today's episode we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.
Last week we heard from Colin Harmon
of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we turn our attention to the restaurant sector and speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House
In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.
Credits music: "Jack is Back" by Sonia Leigh
in association with The Coffee Music Project
and SEB Collective
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