Episode 63: How restaurants deliver exceptional customer experience
On the podcast this week we're sitting down with leaders from the culinary world to find out how restaurant operators deliver consistent and high-quality customer experiences.
First up, we speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.
We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan
, and Cameron Maher, Group Front of House Manager, Trader House Group
, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.
Credits music: in collaboration with The Coffee Music Project
and SEB Collective
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