| 31 mins

Episode 9: Fostering team culture

Teams can achieve extraordinary things when human beings feel united and pull towards the same goal. But building a powerful workplace team culture can be difficult, especially in hospitality environments, with staff working different shifts and cafés often located miles apart.

This week we explore how three successful companies foster powerful, united cultures that help their teams and businesses thrive across geographies and even through a pandemic.

In this episode, Guido Bernardinelli, CEO of La Marzocco, outlines the company’s management framework, also know as the 4Ps – People, Product, Planet and Profit.

We speak to Laila Ghambari, Director of Cafes at Stumptown Coffee Roasters about how building trust with their team is more important now than ever.

We’ll also hear from Edwin Harrison, Co-founder of ArtisanCurious Roo Coffee Roasters and the Artisan Coffee School, about creating a caring team culture throughout his business.

Credits music: Forceless by Erica Shafer


Edwin Harrison

Edwin Harrison

Co-founder, Artisan

Edwin is incredibly passionate about coffee and entrepreneurism. He is the Co-Founder of Artisan, Curious Roo Coffee Roasters and the Artisan Coffee School. These high profile businesses have led to Edwin being a voice within the coffee sector and one of a number of coffee specialists at the forefront of independent coffee culture. 
Laila Ghambari

Laila Ghambari

Director of Cafes, Stumptown Coffee Roasters

Laila Ghambari has been working in specialty coffee for over 15 years, having started at her father’s chain Cherry Street Coffee House. From there, her career in coffee has taken her from barista to her current role at Stumptown. She served on the Barista Guild Executive Council and was the US Barista Champion 2014. 
Guido Bernardinelli

Guido Bernardinelli

CEO, La Marzocco International

An inspiring leader, Guido Bernardinelli, has been working in the coffee industry for over 20 years, kicking-off in 1989 in an export business focused on catering equipment. Guido joined La Marzocco in 2002, as Sales Manager and worked across the business in sales, marketing and leadership roles before becoming CEO in 2018.

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