Apps, e-commerce and delivery: How the UK coffee market is getting digital

In the UK, Europe’s largest and most advanced coffee shop market, technology is increasingly enabling coffee shops to broaden their customer base, increase efficiency and launch new sales channels, reports Fiona Keating

The Covid-19 pandemic has dramatically changed the UK coffee shop market, and its far-reaching effects are still being felt. While lockdowns and hybrid working proved detrimental to city centre locations, neighbourhood stores have benefited from customers staying local.