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Costa Coffee voted The Nation’s Favourite coffee shop for 14th year in a row

Costa Coffee UK & Ireland Managing Director Nick Orrin said the recognition followed an ‘extraordinary’ 2023 for the brand, which included significant investments in its store, self-serve and B2B channels

52% of 5,000 UK consumers surveyed cited Costa Coffee as their favourite branded coffee shop chain | Photo credit: Costa Coffee


Costa Coffee has been voted as the UK public’s favourite coffee shop for a 14th consecutive year.

In a World Coffee Portal survey of more than 5,000 UK consumers, 52% cited Costa Coffee as their favourite branded coffee shop chain.   

“Costa Coffee is a formidable brand with an incredibly strong presence on UK high streets. There’s no doubt that Costa is the favourite spot for UK consumers to grab a coffee – as demonstrated by its enduring appeal over the last 14 years,” said Jeffrey Young, CEO & Founder, Allegra Group.  


Read related content: £5.3bn UK branded coffee shop market rallies to exceed 10,000 stores despite headwinds 

Founded in London in 1971, Costa Coffee is the UK’s largest coffee chain with 2,677 stores. The Bedfordshire-based chain also operates 14,200 Costa Express self-serve coffee machines across the country.  

Additionally, Costa Coffee operates over 1,400 stores and 1,600 Costa Express units across nearly 50 international markets. 

“2023 was an extraordinary year for Costa Coffee, marked by significant investments in our UK business across our stores, Costa Express machines, and business-to-business propositions. We look forward to another year of crafting new experiences for our customers.,” added Nick Orrin, Managing Director, Costa Coffee UK & Ireland.  

World Coffee Portal research forecasts the 10,199-strong UK branded coffee shop market will exceed 11,600 by January 2029.  

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