| 42 mins
Episode 56: Understanding consumer behaviour
In today's episode we're diving into the topic of market research and exploring how operators can gain a deeper understanding of their consumers.
In conversations with Dr. Ernest Baskin
, Associate Professor, Saint Joseph’s University of Philadelphia, Blonnie Whist, Insight Director, Lumina Intelligence
, and JP Then, Co-founder of Crosstown
and Founder of online ordering system Slerp
, we unpack the latest behavioural trends in hospitality and find out how gathering regular consumer data and insight can help operators better understand their trading environment and maximise sales.
Credits music: "Do You Know" by Steve Ray Ladson
in collaboration with The Coffee Music Project
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