| South Korea

Coffee delivery robot piloted at South Korea’s largest airport

Seoul-based Woowa Brothers is conducting a robot delivery pilot in the duty-free area of Incheon International Airport, which the technology company says will boost sales for Baskin Robins, Paris Baguette and Dunkin’ outlets in the terminal

Air Dilly is already being used as a delivery robot in hospitals and offices in Seoul | Photo credit: Woowa Brothers


 

Seoul-based technology company Woowa Brothers has launched a robot barista trial at cafés in Terminal 1 of South Korea’s Incheon International Airport.  


Developed by LG Electronics, the Air Dilly robot enables airport passengers to order and receive food and beverages at departure gates before boarding a plane.  


Seeking to increase customer convenience, the robot, which can carry up to 17 kilos, currently delivers food and beverages from branches of Baskin Robins, Paris Baguette and Dunkin’ within the airport. 


Air Dilly is already being used as a delivery robot in hospitals and offices in Seoul. 
 

Baemin, the delivery business established by Woowa Brothers in 2010, has said that its collaboration with Incheon International Airport is likely expand, with six robots set for deployment in the airport this Summer and more cafés and bakeries expected to sign up. 


Ordering is facilitated through a QR code reader in the Baemin app, or via the company website. 


“The indoor robot delivery service at Incheon Airport has the advantage of providing airport users with the convenience of receiving food and drinks when sitting at the gate, which is expected to generate new sales for the stores. We will continue to create an era where one can easily order through app and receive delivery at one’s seat not only at Incheon Airport, but also in various places and situations,” said Joseph Kim, Head of Robot Delivery Service Group, Woowa Brothers. 


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