Episode 20: The hospitality staffing crisis

On the podcast this week we examine the staffing crisis affecting hospitality businesses globally and the impact Covid-19 and Brexit has had on the hiring landscape. 

In conversations with trade representatives and leading operators from London and New York, we explore the long-term challenges of developing meaningful careers within the hospitality space and solutions for attracting and retaining the brightest talent.

Tony Sophoclides, Strategic Affairs Director for the trade association UKHospitality, provides a macro overview on the current staff shortages felt across the UK.

Jessica Worden, Head of Coffee, GAIL’s, highlights the importance of being clear about your values and hiring people who embrace your vision.

Jonathan Rubinstein, CEO, Joe Coffee, shares how his company navigated the sudden impact of Covid-19 and the staff shortages experienced on re-opening.

We also hear from Freddie Speed, a restaurant general manager who has recently taken a pause from the industry, who gives insight on why a number of hospitality professionals are now considering alternative careers.

Credits music: New York Makes Me Cry by Abrielle Scharff, a former finalist for the Coffee Music Project NYC.